Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact.pelessi@gmail.com. Please note that returns will need to be sent to the following address: Talltunet 14, 18148, Lidingö
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact.pelessi@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact.pelessi@gmail.com.

Pelessi Return Policy

At Pelessi, we want you to feel completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy with free shipping.

Returns

You may return any unworn, unwashed, and undamaged items within 30 days of receiving your order.
All original tags must still be attached.
Items must be returned in their original packaging.

Exchanges

If you would like to exchange your item for a different size or color, please return the original item and place a new order.
Exchanges are subject to availability.

Refunds

Once your return has been received and inspected, we will process your refund to the original payment method.
Refunds may take 5–10 business days to appear on your account, depending on your bank or payment provider.

How to Return

Contact our customer support team at [your email/contact info] to initiate your return.
We will provide you with a free return shipping label.
Pack your items securely and drop them off at your nearest shipping location.

Non-Returnable Items