Shipping policy

Shipping Policy – Pelessi Sweden AB

Last updated: 1/9-2025

Thank you for shopping with Pelessi Sweden AB. We are committed to delivering your order quickly, securely, and affordably across Europe. Please read our shipping policy carefully before placing an order.

1. Shipping Locations

We currently ship to all countries within the European Union (EU) and select countries within the European Economic Area (EEA). This includes, but is not limited to:

Sweden, Denmark, Finland, Norway*, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Ireland, Poland, Czech Republic, Portugal, Greece, Hungary, and more.

*Note: Orders to Norway and other non-EU countries may be subject to customs duties or VAT, which are the responsibility of the recipient.

2. Shipping Times

We aim to dispatch all orders within 1–2 business days from the date of purchase.

Country/Region	Estimated Delivery Time
Sweden	1–3 business days
Nordic Countries (DK, FI, NO)	2–4 business days
Western & Central Europe (DE, NL, FR, BE, AT)	3–6 business days
Southern & Eastern Europe (IT, ES, PL, GR, PT)	4–7 business days
Remote/Island Areas	5–10 business days

Please note that during peak seasons or promotional periods, delivery times may be slightly longer.

3. Shipping Fees

Shipping fees are calculated at checkout based on your location and the weight of your order. Below is a general guide:

Order Value	Sweden	EU & EEA Countries
Under €100	Free	Free
Over €100	Free	Free

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real-time.

5. Customs & Import Duties

All orders within the EU are shipped duty-free.
Orders to non-EU countries (e.g., Norway, Switzerland) may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

6. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our customer support at contact.pelessi@gmail.com within 7 days of the expected delivery date.

7. Incorrect Address

Please ensure all shipping information is correct before completing your order. Pelessi is not responsible for delayed or lost packages due to incorrect or incomplete shipping addresses.